Bank ABC Digital Banking

Frequently Asked Questions

What is Bank ABC Digital Banking?
This is an innovative and customer friendly digital banking service, tailored to meet your financial needs 24/7 and from any location. It enables you to access your Bank ABC accounts, view balances, pay credit card dues, transfer funds, manage card status and pay your bills in addition to other services in one of the fastest and safest digital banking environments available through a secure computer, tablet or mobile device of your choice with Internet access. 

What languages does the digital banking platform support?
It is currently available only in English, however soon an Arabic version will be released too. 

How can I learn more about Bank ABC Digital Banking?
  • - Review the questions and answers provided in this section.
  • - Visit any of our branches and our customer service agent will be glad to demonstrate the functions and services available on digital banking.  
  • - Call the contact centre any time of the day for assistance.

Who is eligible to use the digital banking platform?
All Bank ABC customers are eligible to use digital banking. You need to have an ABC Digital Banking user ID, password and a mobile phone capable of generating “One Time Password” using Bank ABC OTP App. You may request for a Bank ABC OTP Device instead of using a smart phone. Please contact any of our branches to know more or register for ABC Digital Banking services. 

Security

We have always regarded security to be our top priority and therefore have adopted very high standards and tight controls in managing our computer systems and networks.

How safe is Bank ABC Digital Banking?
You can be assured of complete privacy when using our digital banking platform. The system features several check points to ensure maximum security for your Internet banking transactions. In our continued effort to safeguard Internet banking transactions, we use full 128-bit encryption. Encryption is a process that transforms sensitive information into a string of unrecognizable characters before they are sent over the Internet and helps keep information private between the Bank's computer system and your Internet browser. In addition to encryption, we have also introduced an extra layer of security, which is “Two-Factor Authentication” using a One-Time-Password [OTP] along with your unique username and password to grant you access to the required service. If one of your credentials has been inputted wrongly consecutively for five times, the account will be locked for one hour. Your account can be accessed after the expiry of this time. These features work together to maximize the security of your Digital Banking experience.

What measures have been implemented to safeguard the digital banking experience?
We have implemented comprehensive security measures to safeguard your use of the digital banking system. These include:

  1. Customer authentication with username, password and OTP
    Your ABC Digital Banking account can only be accessed with your unique username, login password and an OTP generated using Bank ABC OTP App or OTP Security Token. 

  2. Strong end-to-end encryption
    All information transmitted through the Internet, including your username, password, account information and transaction details, from the moment you log in to the moment you log out, are protected by strong end-to-end encryptio

  3. Automatic logout
    In cases when you are logged in, but away from your device for a period than five your session will automatically end

  4. Concurrent login
    In order to provide you with added protection, we do not allow concurrent logins. If an attempt is made to log in while one session is active, we will assume that it is you who is trying to log in again and will automatically end the first session. If this happens, a message will be displayed on the screen.

  5. Attempts to login with wrong password or OTP
    If an attempt is made to access your account using incorrect password or OTP, we will disable your username after five consecutive incorrect tries for a period of one hour. If you need to reactivate your username sooner, please call the contact centre.

  6. Last login date and time
    Each time you log in, we will present you with the details of the last login date and time. You can see this information on the top right side of your screen.


Why can I still see some of my account information even after I have exited Bank ABC Digital Banking?
Browser software often saves or "caches" pages in your computer's temporary memory. This means that even after you log off Bank ABC Digital Banking, it is possible to view a version of a previously viewed page by clicking the ‘Back’ button on the browser. If you are uncomfortable leaving these pages in temporary memory, you should always click on the "Logoff" button to end your digital banking session and then close the browser to clear the memory. Please note that caching in no way affects the confidentiality of your username or password.


Accessing Bank ABC Digital Banking


What are the service hours of Bank ABC Digital Banking?
Bank ABC’s digital banking service is available 24 hours a day, seven days a week.
Note: Transfers to accounts not with Bank ABC, Jordan and those in foreign currency are subject to cut-off times and other restrictions as per local regulations. 

I have a username and password. Can I log in to Bank ABC Digital Banking?
Yes, you can. Please access the login page on https://digital.bank-abc.com then You will be guided through the process of logging in to Bank ABC Digital Banking for the first time. In order to login, you also need to have a mobile device capable of downloading Bank ABC OTP App or an ABC OTP Device, and access to your email registered with the Bank. 
If you do not recall your registered email id or mobile number, please contact your branch to update your contact information. 

I am a Bank ABC Customer. How do I access Bank ABC Digital Banking?
You need to have a username and password provided by the Bank and a mobile device capable of generating an OTP. Bank ABC OTP App can be downloaded from App Store or Play Store. Or, you can request a physical device, ABC OTP Device to enable you to generate OTP. If you do not have a username and password, please contact your branch to sign-up. 

I am not a Bank ABC Customer. How do I access ABC Digital Banking?
A valid account with Bank ABC is required to use its digital banking platform. If you are not yet a customer of the Bank, please call the Contact Center and we will arrange for a customer service agent to visit you to help you with the process of account opening and registration on Digital Banking. We will also be happy to receive you at a branch to open your account and register you for Digital Banking. 

Can I log out from Bank ABC Digital Banking by closing the browser application?
If you do so, you only close the browser and not necessarily log out from the digital banking platform. As a prudent practice to ensure safety of your account, we strongly recommend that you always click the ‘Logoff’ icon to log out from Bank ABC Digital Banking and close the browser.

What do I need to start using Bank ABC Digital Banking?
No special software is required to access Bank ABC Digital Banking. All you need is a computer, tablet or a mobile device and Internet connection. Your mobile device must be capable of downloading Bank ABC OTP app from App Store or Play Store. 
If you do not have a smart phone, please visit your branch to request for ABC OTP Device.

Can I use any browser to access Bank ABC Digital Banking?
For the sake of providing you with a safe environment while you use Bank ABC Digital Banking, we recommend using the latest operating systems and web browser versions for Bank ABC Digital Banking. The use of old operating systems or browser versions may significantly reduce your user experience.

Do I have to pay for using Bank ABC Digital Banking?
Bank ABC Digital Banking is a service offered free of cost. However, please note that use of some services are subject to corresponding service charge. Please refer to the Tariffs and charges for details. 


Username, Password and One-Time-password (OTP)


I already have a user id and password, how can I access Bank ABC Digital Banking?
In addition to the user id and password, we have introduced a One-Time-Pin Password (OTP) to ensure your secure access to Digital Banking. You will be guided through the process of generating the OTP once you access the login page. Please remember that your mobile device must be capable of downloading Bank ABC OTP app. 
Please note that only if your mobile number is registered with the Bank, you will be able to register your device and generate an OTP. You will also be required to access your email registered with the Bank during the OTP binding process. 
If you do not recall your registered email id or mobile number, please contact your branch to update your contact information. 

I do not have a Username and Password, what should I do?
If you have an account with Bank ABC, please submit an online registration form
We will process your request in two business days and provide you with a log in Username and Password. After you receive this information, please log in to access Bank ABC Digital Banking. You will be guided through the process of generating the OTP once you access the login page. Please remember that your mobile device must be capable of downloading Bank ABC OTP app. Once you have successfully logged in, we will require you to change your password to make it your own.

What is an OTP?
OTP is a unique single-use security code, unique to your account. This is generated by the Bank ABC OTP App, which can be downloaded either from Apple App Store or Android Play store, or through a hard token. You will be required to use a private 6-digit PIN code or your fingerprint (if your device supports fingerprint/ touch ID feature) to open the application. Please remember this PIN code and ensure that it is known only to you. 
Your app is bound to your device and NOT to your mobile number. Therefore, if you change your device, please remember to install the app on your new device and go through the app binding process so that you can generate a valid OTP. You will need the OTP to log in to Digital Banking, complete financial transactions and for making certain requests. 
You will be asked to provide your mobile number. Please note that only if your mobile number is registered with the Bank, you will be able to register your device and generate an OTP.

How do I generate an OTP?
If you have a valid username and password and have downloaded and installed the app, please access the login page and follow the steps to complete the first-time sign-in process. Please note that you will be required to access your email registered with the Bank during this process. Once your device is bound, you can access the app using your private PIN Code/fingerprint and generate the required OTP. 
If you do not recall your registered email id or mobile number, please contact the nearest Bank ABC branch to update your contact information.

Which other services require an OTP?
You will be required to enter an OTP each time you login to ABC Digital Banking. You will also have to authenticate all financial transactions involving a third party account with your OTP. 

Can I generate OTP if I am abroad?
Yes, you can generate OTP even if you are abroad as it is an offline application. You do not require Internet in order to generate it.

What if I do not own a mobile phone?
If you don’t have a mobile device, or the device is old and does not support the application, Bank ABC can provide ABC OTP device, which can generate the required OTP. This device shall be provided upon request. 

Can I change my Username and Password?
Currently, you will have to use the unique username provided to you by the Bank. However, you can change your password when you are logged in to the digital banking platform. You can access the ‘Change Password’ link from ‘My Profile’ menu in the ABC Digital Banking home page. You will also be forced to change any password provided by the Bank. As a matter of good practice, we recommend that you change your password often.
The password should be of minimum eight characters, it should have at least one alphabet each in upper and lower cases, at least three numeric characters and one special character.

I forgot my User ID. What can I do?
Please contact your branch or the contact centre for assistance.

I forgot my password. What can I do?
You can reset your password from the login screen by clicking on the “Forgot Password” link to start the process to reset your password.

I forgot my OTP app/device PIN code. What can I do?
Please contact local contact centre or your branch for assistance.


Using Bank ABC Digital Banking


What banking transactions can be performed using ABC Digital Banking?
Currently you can avail of the following functions and services: 
  • - View and manage your accounts
  • - Check account balances
  • - Make credit card payments
  • - Transfer funds online
  • - Make bill payments
  • - Create deposits 
  • - Manage the status of your debit and credit cards, and 
  • - Request the Bank for additional services such as cheque books, account statements, etc.

Can I nickname my accounts?
Yes, you can personalise your accounts by creating nicknames for easier referencing. You can do so from the ‘My Accounts’ menu. Click on the account name under the label ‘Nickname’ and create a nickname you like. You can also change the nickname any time. 


Card Services


Can I pay my credit card bills?
You can pay the minimum amount due on your credit card or any other amount. There are two ways in which you can pay your credit card dues:
  1. Instant Payment – If you select this option, the amount will be credited to your credit card account immediately. Please note that this service may attract a service fee. 
  2. Regular payment – If you select this option, the amount will be credited to your credit card account in the usual course of business, usually the next business day.
Please bear in mind that if the minimum amount due is not paid by the due date, charges will be applied. 

Can I change the status of my credit card?
Yes, you can change the status of your credit card. Currently the following services are available:
  1. Enable or disable your credit card for Internet usage.
  2. Activate a new credit card
  3. Make a statement request
  4. Block a lost or stolen card. 
Please note that if you have reported your credit card as lost or stolen, you will have to apply for a new credit card. 

Can I charge my prepaid card balance?
You can charge your prepaid card balance using Bank ABC Digital Banking.

Can I change the status of my debit card?
Yes, you can activate or block your debit card.

Bill Payments


Can I register for bill payments with eFAWATEERcom?
Yes, you can register for bill payments with eFAWATEERcom using ABC Digital Banking. If you haven’t created your profile with eFAWATEERcom, you can do so by logging on to Bank ABC Digital Banking. You can manage your eFAWATEERcom profile any time you desire. Please note, your address and contact details, as appearing in the eFAWATEERcom page should be same as those in Bank’s records. 


How can I pay my eFAWATEERcom bills?
Once you access the ‘Bills’ menu, you will be presented with the bills that are due with details regarding the biller, billing number, amount due and the due date under the ‘My Bills’ menu. You can select the bill you wish to pay and you will be routed to the bill payment page.

Can I make a prepaid bill payment?    
You can top up your prepaid accounts using Bank ABC Digital Banking. 

Can I request refund of the bill paid?
As soon as we receive your instruction to pay a bill, we will process it subject to other conditions. Once you have paid the biller, Bank ABC will not be involved in processing a refund. We request you to please contact the biller directly in such cases.


Funds Transfer


What are the different types of fund transfers available?
You can transfer funds between your accounts or to a third party. For your ease of reference, we have created the following separate menus for funds transfer:
  1. My Funds Transfer: For transferring funds between your Bank ABC Jordan accounts. Your accounts can be in Jordanian Dinars or a foreign currency. Some restrictions may apply.
  2. Domestic Transfer: For transferring funds to another account within Bank ABC Jordan or to another account within Jordan. The beneficiary’s account could be in Jordanian Dinar or in foreign currency. 
    Please note that these two transfers will be processed immediately provided the accounts are in Jordanian Dinars. In case of cross currency transactions, currency limits may apply.
3. International Transfer: For transferring funds to an account in a country other than Jordan. 
Please note that for these type of transfers, certain restrictions relating to timing, currency limit and the regulations of the country of the beneficiary’s account will apply. All valid transfer requests received after the cut-off time will be processed the next business day. If you require assistance, please contact your branch.

Can I transfer funds from any account?
You can select any of your transactional accounts – savings, current or overdraft accounts – to transfer funds from. You will not be able to transfer from any of your deposit account, loan or credit card accounts.

Can I transfer funds to any account?
You can transfer funds to any transactional account – savings, current or notice account. You will not be able to transfer to any of your existing deposit account or to a loan account. However, you can use funds in your transactional account to create a new term deposit. 
We cannot verify if a particular bank will accept credit to an account you have entered in the transfer request. Therefore, please reconfirm the account and other details with the beneficiary before you transfer funds.

Is there a daily transaction limit for payments and transfers?
We have set up a generous per day transaction limit applicable to both bill payments and transfers. Within the overall daily limit, limits will also apply based on the nature and currency of transaction. 

Can I make a fund transfer any time of the day?
Transfer within your own accounts and to accounts within Bank ABC Jordan in Jordanian Dinars can be made any time during the day. For other transfers, certain restrictions will apply. 

Is there any charge for making a fund transfer?
Funds transfer between your own accounts and to other accounts with Bank ABC in Jordan Dinars are absolutely free. For other transactions, a charge may apply. 

Do real time foreign exchange rates apply in ABC Digital Banking?
We endeavour to ensure that the foreign exchange rates quoted in Bank ABC Digital Banking reflect the market. It is possible that there is a delay in updating the exchange rates in Digital Banking due to significant intraday rate movements. In such cases, we may at our discretion decide not to complete the transaction before we call you and inform you of the change in the exchange rate.

How do I know if my fund transfer to an account with a local bank is successful?
The easiest way to know if your transfer was successful is by checking the transaction history of the account you have transferred money from. If the payee bank code, branch code or the account number is invalid, the transaction will be returned by the payee bank and charges may be imposed. If you are unsure of the payee account information, it is best to reconfirm with the payee before making the fund transfer.

About ABC Digital


What is ABC Digital?

This is an innovative and customer friendly digital banking service, tailored to meet your financial needs 24/7 and from any location. It enables you to access your Bank ABC accounts, transfer funds, manage loans and track trade finance activity in addition to other services in one of the fastest and safest digital banking environments available through a secure computer, tablet or mobile device of your choice with Internet access. 


How can I learn more about ABC Digital?

- Review the questions and answers provided in this page.

- Contact your Relationship Manager (RM) for further assistance.


Who is eligible to use the digital banking platform?

All Bank ABC clients with authorised access are eligible to use ABC digital. You need to have a valid user ID, password and a mobile phone capable of generating One-Time-Password (OTP) using Bank ABC OTP App. You may request your RM for a Bank ABC OTP Device instead of using a smart phone.  


Accessing ABC Digital Banking


What are the service hours of ABC Digital?

Bank ABC’s digital banking service is available 24 hours a day, seven days a week.


Note: Funds Transfers are subject to cut-off times. 


I have a username and password. Can I log in to ABC Digital?

Yes, you can. Please access the login page on digital.bank-abc.com then you will be guided through the process of logging in to ABC Digital Banking for the first time. In order to login, you also need to have a mobile device capable of downloading Bank ABC OTP App or an ABC OTP Device, and access to your email registered with the Bank. 

If you do not recall your registered email address, please contact us to update this information. 

 

I am a Bank ABC customer but do not have login credentials. How do I access ABC Digital?

If you do not have a username and password, send us a registration request for ABC Digital and fill out the required  form  for corporate clients. We will get in touch with you regarding the next steps.


In order to successfully access your accounts on ABC Digital, you need to have a username and password provided by Bank ABC and a mobile device capable of generating an OTP. Bank ABC OTP App can be downloaded from Apple App Store or Google Play Store. Or, you can request the ABC OTP Device to generate OTP.


Can I log out from ABC Digital by closing the browser application?

If you do so, you only close the browser and not necessarily log out from the digital banking platform. As a prudent practice to ensure safety of your account, we strongly recommend that you always click the ‘Logoff’ icon to log out from ABC Digital and close the browser.


What do I need to start using ABC Digital?

No special software is required to access ABC Digital. All you need is a computer, tablet or a mobile device and Internet connection. Your mobile device must be capable of downloading Bank ABC OTP app from Apple App Store or Google Play Store. If for any reason you do not have access to a smart phone, request your RM for an ABC OTP Device.


Can I use any browser to access ABC Digital?

For the sake of providing you with a safe environment while you use ABC Digital, we recommend using the latest operating systems and web browsers versions. The use of old operating systems or browsers versions may significantly reduce your user experience.


Is ABC Digital a paid service?

ABC Digital is a service offered free of cost to our clients. However, please note that use of some services are subject to corresponding service charge.  


Using ABC Digital Banking


What banking transactions can be performed using ABC Digital Banking?

  • Currently you can avail of the following functions and services: 
  • - View and manage your accounts.
  • - Views accounts transactions history with flexible search and filtering tool.
  • - Transfer funds online.
  • - View trade finance related information.
  • - Monitor term and revolving loans.
  • - Entitlements engine for executing and approving and funds transfers.
  • - Facility to print advices from the transaction history.
  • - Save funds transfers for execution at a later time.
  • - Create and manage a set of frequently used payees to facilitate a faster and smoother funds transfer experience.

Can I nickname my accounts?

Yes, you can personalise your accounts by creating nicknames for easier referencing. You can do so from the ‘My Accounts’ menu. Click on the account name under the label ‘Nickname’ and create a nickname you like. You can also change the nickname any time. 


Security

We have always regarded security to be our top priority and therefore have adopted very high standards and tight controls in managing our computer systems and networks.


How safe is ABC Digital?

You can be assured of complete privacy when using our digital banking platform. The system features several check points to ensure maximum security for your Internet banking transactions. In our continued effort to safeguard Internet banking transactions, we use full 128-bit encryption. Encryption is a process that transforms sensitive information into a string of unrecognizable characters before they are sent over the Internet and helps keep information private between the Bank's computer system and your Internet browser. In addition to encryption, we have also introduced an extra layer of security, which is “Two-Factor Authentication” using a One-Time-Password [OTP] along with your unique username and password to grant you access to the required service. If one of your credentials has been inputted wrongly consecutively for five times, the account will be locked for one hour. Your account can be accessed after the expiry of this time. These features work together to maximize the security of your digital banking experience.


What measures have been implemented to safeguard the digital banking experience?

We have implemented comprehensive security measures to safeguard your use of the digital banking system. These include:


  1. Customer authentication with username, password and OTP: Your ABC Digital Banking account can only be accessed with a unique username, login password and an OTP generated using Bank ABC OTP App or ABC OTP Device. 


  1. Strong end-to-end encryption: All information transmitted through the Internet, including your username, password, account information and transaction details, from the moment you log in to the moment you log out, are protected by strong end-to-end encryption.


  1. Automatic logout: In cases when you are logged in, but away from your device for a period more than five minutes your session will automatically end. 


  1. Concurrent login: In order to provide added protection, we do not allow concurrent logins. If an attempt is made to log in while one session is active, we will assume that it is the same user trying to log in again and will automatically end the first session. If this happens, a message will be displayed on the screen.


  1. Attempts to login with wrong password or OTP: If an attempt is made to access your account using incorrect password or OTP, the system will disable your username after consecutive incorrect tries for a period of one hour. If you need to reactivate your username sooner, please contact us.


  1. Last login date and time: Each time you log in, the system shows you the details of the last login date and time. You can see this information on the top right side of your screen.


Why can I still see some of my account information even after I have exited ABC Digital?

Browser software often saves or "caches" pages in your computer's temporary memory. This means that even after you log off ABC Digital Banking, it is possible to view a version of a previously viewed page by clicking the ‘Back’ button on the browser. If you are uncomfortable leaving these pages in temporary memory, you should always click on the "Logoff" button to end your digital banking session and then close the browser to clear the memory. Please note that caching in no way affects the confidentiality of your username or password.



Username, Password and One-Time-password (OTP)


I already have a username and password, how can I access ABC Digital?

In addition to the username and password, we have introduced a One-Time-Password (OTP) to ensure your secure access to ABC Digital Banking. You will be guided through the process of generating the OTP once you access the login page. Please remember that your mobile device must be capable of downloading ABC OTP app. 


You will be required to access your email registered with the Bank during the OTP binding process. 

If you do not recall your registered email id, please contact us to update your contact information. 

​​​​​​​

I do not have a Username and Password, what should I do?

If you have an account with Bank ABC, please submit an online registration form requesting a Username and Password. After you receive your credentials, please log in to access ABC Digital. You will be guided through the process of generating the OTP once you access the Login page. Please remember that your mobile device must be capable of downloading Bank ABC OTP app. Once you have successfully logged in, we will require you to change your password to make it your own.

The below video demonstrates how to generate OTP with Bank ABC OTP App.


What is an OTP?

OTP is a unique single-use security code, unique to your account. This is generated by the Bank ABC OTP App, which can be downloaded either from Apple App Store or Android Play store, or through ABC OTP Device. You will be required to use a private 6-digit PIN code or your fingerprint (if your device supports fingerprint/ touch ID feature) to open the application. Please remember this PIN code and ensure that it is known only to you. 


Your app is bound to your device and NOT to your mobile number. Therefore, if you change your device, please remember to install the app on your new device and go through the app binding process so that you can generate a valid OTP. You will need the OTP to log in to Digital Banking, complete financial transactions and for making certain requests. 


How do I generate an OTP?

If you have a valid username and password and have downloaded and installed the Bank ABC OTP app, please access the login page and follow the steps to complete the first-time sign-in process. Please note that you will be required to access your email registered with the Bank during this process. Once your device is bound, you can access the app using your private PIN Code/fingerprint and generate the required OTP. 


If you do not recall your registered email address, please contact us to update this information.

The below video demonstrates how to generate an OTP using the Bank ABC OTP App:




You can also refer to the Bank ABC OTP Guide.


Can I generate OTP if I am abroad?

Yes, you can generate OTP even if you are abroad as it is an offline application. You do not require Internet access on your mobile device in order to generate an OTP.


What if I do not have access to a mobile phone?

If you don’t have access to a mobile device, or the device is old and does not support Bank ABC OTP app, Bank ABC can provide an OTP Device This device shall be provided upon request. 


Can I change my Username and Password?

Currently, you will have to use the unique username provided to you by Bank ABC. However, you can change your password when you are logged in to the digital banking platform. You can access the ‘Change Password’ link from ‘My Profile’ menu in the ABC Digital home page. You will also be required to change any password provided by the Bank. As a matter of good practice, we recommend that you change your password often.


The password should be of minimum eight characters, it should have at least one alpha-numeric character each in upper and lower case, at least three numeric characters and one special character.


I forgot the ABC Digital Username. What can I do?

Please contact us for assistance.


I forgot the ABC Digital password. What can I do?

You can reset the password from the login screen by clicking on the “Forgot Password” link to start the process to reset your password.


I forgot the ABC OTP app/device PIN code. What can I do?

Please contact us for assistance.


Entitlement Engine


What Is Bank ABC Entitlement Engine?

Bank ABC Entitlement Engine is a comprehensive set of rules which Corporate Entities can create to define user privileges while accessing the company’s bank accounts with Bank ABC using ABC Digital. This is primarily focused on enabling corporate clients to further protect the access to their bank accounts and assigning the accountability for various actions completed using the digital banking platform. This is achieved by creating user groups with specific financial and non-financial authorities and assigning individual users specific account access privileges and activity rights. One of the key functions of the engine is enabling a digital maker-checker setup. It is also possible to define the requirement of more than one approver for transactions exceeding a particular value or type.


How does Bank ABC entitlement engine work?

Bank ABC Entitlement Engine is designed to reflect the operational controls a corporate entity has in place already. It also provides additional controls via access and activity rights. For example, a user can only create service requests (payment instructions, funds transfer request, etc.) while a different user will be required to approve such requests, either singly or jointly with another approver.


How can access be monitored using the entitlement engine?

It is also possible to restrict user access to specific accounts – such as limiting access to loan accounts or trade finance related information of the company.


Can user groups be created using this engine?

The financial limits for user groups can be defined starting with Group A which will have the highest authority level. As many as six user groups, including the Maker group can be created.

Once the user groups are defined, users can be added to each group. The users will inherit the financial authority vested with the Group.


A user can be created with access rights to specific accounts and specific rights to create, approve, reject or delete a request.


Funds Transfer


What are the different types of fund transfers available?

You can transfer funds between your accounts or to a third party. For your ease of reference, we have created the following separate menus for each type of funds transfers:


  1. Between My Accounts: For transferring funds between your Bank ABC accounts. Your accounts can be in US Dollar or another currency. Some restrictions may apply.


  1. Within Bank ABC: For transferring funds to another account within Bank ABC or to another account within Bahrain. The beneficiary’s account could be in US Dollar or in foreign currency. 


3. Interbank: For transferring funds to an account with other banks.


Please note that for these types of transfers, certain restrictions relating to timing, currency limit and the regulations of the country of the beneficiary’s account will apply. All valid transfer requests received after the cut-off time will be processed the next business day.


Is there a daily transaction limit for payments and transfers?

A daily limit applies.


Can a fund transfer be made any time of the day?

Transfer within your own accounts and to accounts within Bank ABC in US dollars can be made any time during the day. For other transfers, certain restrictions will apply. 


Is there any charge for making a fund transfer?

Funds transfer between your own accounts and to other accounts with Bank ABC in Jordan Dinars are absolutely free. For other transactions, a charge may apply. 


Do real time foreign exchange rates apply in ABC Digital?

We endeavour to ensure that the foreign exchange rates quoted in Bank ABC Digital Banking reflect the market. It is possible that there is a delay in updating the exchange rates in Digital Banking due to significant intraday rate movements. In such cases, we may at our discretion decide not to complete the transaction before we call you and inform you of the change in the exchange rate.


How do I know if my fund transfer to an account with a local bank is successful?

The easiest way to know if your transfer was successful is by checking the transaction history of the account you have transferred money from. If the payee bank code, branch code or the account number is invalid, the transaction will be returned by the payee bank and charges may be imposed. If you are unsure of the payee account information, it is best to reconfirm with the payee before making the fund transfer.